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Wallet help you did not ask for is a red flag
If someone messages you first offering to fix a staking issue or a stuck transaction, do not answer, and never share your seed phrase.
Written by John AlewineReviewed by the Crypto Guidance team
Published ยท Updated
Someone messages you about a staking issue or a stuck transaction. They are friendly, fast, and eager to help. Then they ask for your seed phrase, or they send a link and ask you to connect your wallet. That is social engineering, and it is one of the failure modes on my Security page.
Treat wallet help you did not ask for as a red flag. Legitimate support will never ask for your seed phrase. A message can be polished and sound official. An AI chatbot can explain this general pattern if you ask it, but it cannot tell you who is on the other end. The rule stays the same, and the decision stays with you.
What to do
- Do not answer unsolicited "help" messages about your wallet.
- Never share or type your seed phrase for anyone, for any reason.
- Do not connect your wallet to a link someone sent you.
- If you think something is wrong, go to the service yourself from your own bookmark.
If someone asks for your seed to "help," that is the red flag this practice exists to prevent. If you want a second set of eyes before you do anything, consulting is one-on-one, and I don't ask for your private keys or seed phrase. Ever.