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Got an exchange security alert? Open the app yourself
A message that looks like a security alert from your exchange should send you to your account the usual way, never through its link.
Written by John AlewineReviewed by the Crypto Guidance team
Published ยท Updated
An email or text that looks like a security alert from your exchange is a reason to open your account yourself, not to tap the link inside it.
Phishing is someone pretending to be a site, service, or person you trust, then walking you into surrendering access: a seed phrase, a malicious signature, or a transfer to the wrong address. One version is an exchange-branded security alert that herds you to log in on a clone. In crypto, the loot is irreversible.
An AI chatbot can explain what a real alert from a service tends to look like. It cannot tell you whether the message in your inbox is real. The decision stays with you, and the safe move does not change: close the message and go to your account the way you always do.
- Do not tap the link or call a number in the alert.
- Open the exchange app or your saved bookmark yourself, and check there.
- If the real account shows nothing, the message was the problem.
- Never type a seed phrase or a code into a page you reached from the message.
The seed phrase rules live on the Security page. For a second set of eyes, see consulting. I never ask for your private keys or seed phrase.